This service is extremely demand responsive and the route / details can change in a matter of minutes depending on the needs of the clients etc. This means that the driver has had to be extremely adaptable and good communication between him and the office is paramount.
Customers can access this service in several ways;

Self referral; as people need us they call and book the bus.
Medical personnel; the local doctors’ surgeries/ nurses/health visitors often ring us before they make the appointment with the client in order to be able to assure them that transport is available.

Social work and other agencies; we work closely with mental health groups / cardiac rehabilitation groups and social work to enable their customers to access their services. This can mean that we transport one person to an appointment/shopping/other services, take a group of mental health clients for day trips, help someone access learning or job opportunities or help someone who cannot use public transport or the Dial-a-Bus shopping service do their shopping or access other services.

Other voluntary groups; some of our clients are already working with other voluntary groups such as the local carers/befrienders association / NSF etc. Transport is often a big problem for these groups and we are able to either provide individual transport to and from the specific meetings or a group use service.
The T4U project is unable to access the concessions system so a mileage charging system is in place.
Clients should be aware that if they are travelling to a hospital appointment and they are in receipt of:

- Income Support
- Family Credit
- Pension Gaurantee

They may be eligible to reclaim their fares from the hospital.
Statutory agencies pay a mileage rate for the use of the T4U bus. Please contact the office for details.

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Buchan Dial-a-Community Bus is a company limited by guarantee and is recognised as a Scottish Charity.
Company number: 216225
Scottish Charity number: SC031183
DAB Plus c.i.c. is a commmunity interest company. Company number: SC316107